Thename.co.uk is committed to providing a good quality service which is fair to all. We will do our best to make sure everyone receives the same good standard of service.

Should you think something has gone wrong and you wish to raise a complaint, please raise a query in our knowledgebase system at http://kb.thename.co.uk

We promise to:
take your report seriously
investigate it thoroughly
let you know the outcome of this investigation

We will acknowledge your query within 4 hours with a unique reference.
If we can put the matter right immediately we will do so. All correspondence will be logged via the knowledge base system. A senior manager will respond to your complaint and propose a course of action for resolution. You should receive a response within 7 working days.

If you are not happy with the response and wish to escalate the matter, please write to us at our office address: TheName.co.uk, Spectrum House, 9 Bromells Road, London. SW4 0BN

If you write to us, remember to give us the unique customer portal message reference and tell us what we could do to put things right. If you need help or advice please ask a member of staff. Make sure you include important details like your domain name, order and service details. You should receive a response within 21 working days.